Dell Support Assist doesn’t work on this older unit, uninstalled last year. …NB I have Dell Command Update 4.3.0, it hasn’t offered updates for a long time. If you go to Start | Windows Administrative Tools | Services are both those service running on your computer?ĭell Inspiron 5584 * 64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v.7-0.2 * Malwarebytes Premium v4.5.10.200- * Macrium Reflect Free v * Intel Driver & Support Assistant v22.4.26.9 * Inspiron 5583/5584 BIOS v1.18.0 I don’t want Intel DSA loading at every boot-up so I normally keep the services for both Intel Driver & Support Assistant and Intel Driver & Support Assistant Updater disabled, and then start those services manually just before I launch Intel DSA to run a scan. I launched MS Edge v1.44 and browsed to and the scan ran correctly from that browser as well. When I initially launched Intel DSA it opened my default Firefox v102.0.0 browser and auto-updated from v22.3.20.6 to the current v22.4.26.9, and the scan detected one available update for my Intel UHD Graphics 620 driver (v30.0.101.1994, rel. Note: To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.I have the same Win 10 Pro v21H2 build 19044.1766 OS and Intel DSA appears to be running correctly on my system.
Click the menu where it says " Summary" to change to " Detailed View".ģ.3- To save your scan, click Next and click Save.
The Intel® SSU defaults to the " Summary View" on the output screen following the scan. For us to check this, could you please provide the following information?ġ- Screenshots showing the error message.Ģ- Steps on how you are trying to install Intel® DSA.ģ- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.ģ.1- Download the Intel® SSU and save the application on your computer.ģ.2- Open the application and click "Scan" to see the system and device information. However, we would like to take a look at this behavior.
Also, it is worth mentioning that the information provided by Al.Hill is correct. We would like to know if the issue described in this thread persists.
Thank you for posting on the Intel® communities.
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